Shipping Policy

Thank you for shopping with VELORA. We're committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days. Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Times

Standard Shipping

Estimated delivery: 5–8 business days

Express Shipping

Estimated delivery: 3–5 business days

Delivery times are estimates and may vary depending on your location, customs clearance, and carrier delays.

Free Shipping

We offer FREE Standard Shipping on all orders over $100.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email so you can monitor your shipment throughout the delivery process.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to weather, customs, or carrier-related issues. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. Once an order has been processed, we cannot guarantee that shipping details can be changed.

Lost or Damaged Packages

If your order is lost, damaged, or arrives with any issues, please contact our customer support team as soon as possible. We'll work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to contact our customer support team. We're always happy to help.