FAQ
SHIPPING & DELIVERY
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually arrives within 7–10 business days, while Express Shipping typically arrives within 3–5 business days. Delivery times may vary depending on your location.
Do you offer free shipping?
Yes. We offer FREE Standard Shipping on all orders over $50.
How can I track my order?
As soon as your order ships, you'll receive a confirmation email containing your tracking number so you can follow your package every step of the way.
Can I change or cancel my order?
If your order hasn't entered processing yet, we'll do our best to accommodate changes or cancellations. Please contact our support team as soon as possible after placing your order.
I haven't received my order confirmation.
Please check your spam or promotions folder first. If you still can't find it, contact our support team and we'll gladly resend your confirmation.
My package is delayed. What should I do?
Shipping carriers occasionally experience unexpected delays. If your tracking hasn't updated for several days, please reach out to us and we'll investigate your shipment.
PRODUCTS
How do I use my VELORA product?
Each product includes clear usage instructions on its packaging and product page. For best results, follow the recommended directions consistently.
How long does it take to notice results?
Every person is different. Results may vary depending on the product and individual use. We recommend following the suggested usage instructions consistently for the best experience.
Are your products suitable for everyday use?
Most VELORA products are designed for regular use as part of your daily wellness routine. Please refer to the instructions provided with your specific product.
Are your products suitable for everyone?
Our products are formulated for general use. If you are pregnant, breastfeeding, have a medical condition, or are taking medication, we recommend consulting your healthcare professional before use.
Are your products made with carefully selected ingredients?
Absolutely. Every VELORA product is thoughtfully developed using carefully selected ingredients that meet our high quality standards.
How long will one product last?
Product longevity varies depending on the item and how often it is used. Please refer to the serving information or usage instructions provided on the product packaging.
ORDERS & SUPPORT
What payment methods do you accept?
We accept all major credit and debit cards, along with additional secure payment methods available at checkout.
Do you offer a money back guarantee?
Yes. We proudly offer a 30 Day Money Back Guarantee. If you're not completely satisfied with your purchase, simply contact our support team within 30 days of delivery.
How do I request a refund?
Simply contact our customer support team with your order number, and we'll guide you through the refund process.
How can I contact customer support?
You can reach our support team through our Contact page or by email. We aim to respond to all inquiries within 24–48 business hours.
Do you offer bundle discounts?
Yes. We offer bundle discounts on select multi-item purchases, making it easy to save more when you buy more.
ABOUT VELORA
What inspired VELORA?
VELORA was founded with one simple mission: to create premium wellness products that combine exceptional quality, thoughtful design, and an outstanding customer experience.
What makes VELORA different?
We focus on carefully selected ingredients, premium quality standards, and products designed to fit seamlessly into everyday life while delivering an experience you can trust.
Where are your products made?
Our products are manufactured in carefully selected facilities that follow strict quality standards to ensure consistency, safety, and product excellence.
Are quality standards important to VELORA?
Absolutely. Every product is developed with quality, consistency, and customer satisfaction at the heart of everything we do.
How can I work with VELORA?
We're always excited to collaborate with creators, affiliates, and retail partners. Visit our Contact page and let us know how you'd like to work together.