FAQ
SHIPPING & DELIVERY
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually arrives within 5–8 business days, while Express Shipping typically arrives within 3–5 business days. Delivery times may vary depending on your location.
Do you offer free shipping?
Yes. We offer FREE Standard Shipping on all orders over $100.
How can I track my order?
As soon as your order ships, you'll receive a confirmation email containing your tracking number so you can follow your package every step of the way.
Can I change or cancel my order?
If your order hasn't entered processing yet, we'll do our best to accommodate changes or cancellations. Please contact our support team as soon as possible after placing your order.
I haven't received my order confirmation.
Please check your spam or promotions folder first. If you still can't find it, contact our support team and we'll gladly resend your confirmation.
My package is delayed. What should I do?
Shipping carriers occasionally experience unexpected delays. If your tracking hasn't updated for several days, please reach out to us and we'll investigate your shipment.
PRODUCT
How do I use the Tighten & Smooth Belly Cream?
Apply a generous amount to clean, dry skin and gently massage into the desired area until fully absorbed. For best results, use twice daily as part of your skincare routine.
How long does it take to see results?
Everyone's skin is unique. Many customers begin noticing smoother, softer-looking skin within a few weeks of consistent daily use. Individual results may vary.
Can I use the cream every day?
Yes. Our formula is designed for daily use and works best when applied consistently morning and evening.
Can I use it after pregnancy?
Many customers choose to incorporate the cream into their post-pregnancy skincare routine. If you're pregnant or breastfeeding, we recommend consulting your healthcare provider before introducing any new skincare product.
Can I apply it to areas other than my stomach?
Yes. The cream can also be used on areas such as the hips, thighs, waist, arms, or anywhere you'd like to improve the appearance of skin texture and hydration.
Is it suitable for all skin types?
Our formula is designed to be suitable for most skin types. If you have particularly sensitive skin, we recommend performing a small patch test before full application.
Will it remove stretch marks completely?
No skincare product can guarantee the complete removal of stretch marks. However, consistent use may help improve their appearance while supporting smoother, firmer-looking skin.
Is the cream greasy?
No. The lightweight formula absorbs quickly into the skin and leaves a smooth, comfortable finish without a heavy or greasy feeling.
Can I combine it with other skincare products?
Yes. The cream can easily be incorporated into your existing skincare routine.
How long does one bottle last?
One bottle typically lasts around 30 days when used twice daily, depending on the amount applied.
ORDERS & SUPPORT
What payment methods do you accept?
We accept all major credit and debit cards as well as additional secure payment methods available during checkout.
Do you offer a money back guarantee?
Yes. We proudly offer a 30 Day Money Back Guarantee. If you're not completely satisfied with your purchase, simply contact us within 30 days of delivery.
How do I request a refund?
Contact our customer support team with your order number, and we'll guide you through the return and refund process.
How can I contact customer support?
You can reach our support team through our Contact page or by email. We aim to respond to all inquiries within 24–48 business hours.
Can I save money by purchasing multiple bottles?
Yes. We offer bundle discounts on multi-bottle purchases, making it easy to save while stocking up on your skincare routine.
ABOUT VELORA
What inspired VELORA?
VELORA was created with one goal in mind: helping people feel more confident in their skin through premium skincare products designed to support smoother, healthier-looking skin.
What makes VELORA different?
We focus on combining carefully selected ingredients with thoughtfully developed formulas, elegant design, and a simple daily routine that fits seamlessly into everyday life.
Where are your products made?
Our products are manufactured in carefully selected facilities that follow strict quality standards to ensure consistency, safety, and product excellence.
Are your ingredients carefully selected?
Absolutely. Every ingredient is chosen for its quality and its role within the overall formula, helping create a premium skincare experience you can trust.
How can I work with VELORA?
We're always excited to collaborate with creators, affiliates, and retail partners. Visit our Contact page and let us know how you'd like to work together.