Return & Refund Policy

At VELORA, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Satisfaction Guarantee

We proudly offer a 30-Day Money Back Guarantee. If you experience an issue with your order, please contact our customer support team within 30 days of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the product and the issue. We'll review your request and, where appropriate, provide a replacement or refund.

Non-Returnable Items

For food safety and hygiene reasons, ingestible products cannot be returned once they have been shipped. This helps ensure the safety and quality of all products we provide.

If your order arrives damaged, defective, or incorrect, please contact us with photos of the item, and we'll be happy to assist you with a replacement or refund where appropriate.

Refunds

If your refund request is approved, the refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.

Cancellations

Orders may only be canceled before they have been processed for shipment. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to assist you.