Return & Refund Policy

At VELORA, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Returned within 30 days of delivery.
• In its original packaging.
• Accompanied by proof of purchase or your order number.

How to Request a Return

To start a return, please contact our customer support team with your order number and the reason for your return. If your return is approved, we'll provide instructions on how to send your item back.

Please do not return any items without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work quickly to resolve the issue by offering a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been opened or used unless they are damaged, defective, or incorrect upon arrival.

Cancellations

Orders may only be canceled before they have been processed for shipment. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to assist you.